Document Management Software - DocuLex

WebSearch Questions

What are the recommended settings for Internet Explorer when using WebSearch?

Step 1 – Optimize Internet Explorer Settings.

Select the gear icon in the upper right hand corner of Internet Explorer, and then select Internet Options.

On the General tab, select the Settings button in the Browsing History section.

In the Temporary Internet Files and History Settings dialog, select the radio button for Everytime I visit the webpage.

Select OK to close the dialog, and select the Security tab on the Internet Options dialog.
Select the Trusted Sites icon.
In the Security Level for this Zone section, drag the slider bar to the lowest possible setting.

Select the Sites button.
Enter the url of your WebSearch site, and select Add. It should appear in the box below.

Close the window. Select Apply in the settings window, and then close it.

Step 2 – Turn On Compatibility View.

1. Browse to your WebSearch v4 site and log on.  Click the Tools Menu bar (ALT+T) item. Or, Click on the Tools Command Bar button. (See Below)

 

2. Click on the Compatibility View item to select it (turn it on).
The webpage will now reload with Compatibility viwe turned on for it.

3. Select Apply in the settings window, and then close it.

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The Internet Explorer “Information Bar” is causing a problem in WebSearch when I’m attempting to open an Office document. How do I correct this?

IE7 incorporates a new “security” element called the “Information Bar”. This does a few things, mainly warning about potential risks. One of those “risks” is file downloading. For some reason, after displaying the warning, it tries to refresh the page you’re visiting. If you’re visiting a page that uses frames (such as WebSearch), that is obviously a problem, because you have multiple pages being displayed, some of them depending on the context.

In order to avoid this from happening, follow these steps:

  1. Identify the “Zone” that WebSearch is running into. You can see that in the bottom-right corner of the status bar in IE7 (there are 4 zones: “Internet”, “Local intranet”, “Trusted sites” and “Restricted sites”).
  2. Go to Tools/Options
  3. Go to the Security tab
  4. Select the Zone identified above, and click on “Custom level…”
  5. Scroll down to the “Downloads” section
  6. In “Automatic prompting for file downloads”, select “Enable”
  7. Accept all changes
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How do I prevent receiving messages in my popup blocking software while using WebSearch?

WebSearch makes use of popups for a few of the features included in the interface. We recommend setting your popup blocking software to allow all popups from your WebSearch site.

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When I upload documents through Goby Monitor I am getting an error “max request length exceeded”. What can I set to allow larger files to be uploaded?

Set the Maximum Request Length

By default the size limit for a file being uploaded into WebSearch is set to 1GB.  However some of the older versions have the default set to 16mb.  To change this setting you will need to make a change in the web.config located in C:\Inetpub\wwwroot\WebSearch4. Open the file in Notepad and scroll down to the section shown below. Changing the value to maxRequestLength=”1048576″ will allow up to 1GB files to be uploaded, then save the file.

<httpRuntime executionTimeout=”3600″ maxRequestLength=”16000″ />

IIS will need to be restarted after making a change to the web.config file.

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Can I create a simpler link for accessing my WebSearch Client Site?

It is possible to create a simple ASP redirect script that will provide you with a simple web address for connecting to your WebSearch Client Site. We’ve created instructions in a document located on our Tech Notes page that explain the process.

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How can I customize my WebSearch Client Site?

There are two different things that you can do to customize your WebSearch Organization site site. The first is to create a custom logo for your site, the second is to modify the color scheme of your site.

Creating a Custom Logo
We recommend making a copy of the websearchsplash.jpg file located in c:\inetpub\wwwroot\websearch4\images and modifying it to include the desired company logo. Open the image in a graphics editing program such as Photoshop or Paint Shop Pro, and edit the image so that it includes your logo. Please note that the image is very large (2000px by 1600px), so you may need to zoom in to 100% in order to view the image correctly. You will notice the default websearch logo appears in the top left of this image, creating the image in this manner allows the web site to appear consistent in most monitor resolutions.

Modifying the Color Scheme
Log in to an organization site as the organization administrator, and select Admin > Settings. The site color section allows you to customize the site colors so that they meet your desired color scheme. A number of predefined color schemes are available, or the colors can be entered in any HTML compliant manner, more information on standard HTML colors can be found at http://www.w3schools.com/html/html_colors.asp.

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Why does hit highlighting not work within WebSearch?

Newer versions of Adobe Reader (8+) disable hit highlighting by default.

To enable hit highlighting in Adobe Reader:

  1. Open Adobe Reader by going to Start > All Programs > Adobe > Adobe Reader
  2. Go to Edit > Preferences > Search
  3. Select the check box for ‘Enable search highlights from external highlight server.
  4. Select OK and close Adobe Reader.

Note:  Adobe version X has removed the hit highlighting feature.

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Does WebSearch work on a 64bit operating system?

64-bit operating systems, such as Windows 2003 Server x64 or Windows XP x64, allow running 32-bit applications natively. For example, installing an application such as WinZip shouldn’t cause any issues.

The problems start to appear when talking about web applications. Those run hosted in IIS which runs in 64-bit on 64-bit operating systems. This means it only runs 64-bit compiled websites by default. In order to run WebSearch, we need IIS to run in 32-bit mode, and also to run the 32-bit ISAPI filter corresponding to .NET 2.0. Finally, to prevent an IIS crash on startup, we need to remove the 64-bit ISAPI filter installed by the 64-bits .NET Framework (NetFx64). The solution

  1. Force IIS to run in 32 bits:
    1. Open a command prompt
    2. Go to :\InetPub\AdminScripts
    3. Execute “cscript.exe adsutil.vbs set W3SVC/AppPools/Enable32BitAppOnWin64 true”
  2. Uninstall the 64-bits .NET ISAPI filter, and register the 32-bits one
    1. Go to :\Windows\Microsoft.NET\Framework64\v2.0.xxx
    2. Execute “aspnet_regiis -u”
    3. Go to :\Windows\Microsoft.NET\Framework\v2.0.xxx
    4. Execute “aspnet_regiis -i”
  3. Allow ASPNET (32-bits) in the Web Service Extensions
    1. Open the IIS manager
    2. Click on the “Web Service Extensions” node
    3. Confirm that only “ASP.NET v2.0.xxx (32-bit)” is in that list (and not one without the 32-bit). If so, make sure it’s “Allowed”, and not “Prohibited”
  4. Execute “iisreset” to restart IIS.
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Can WebSearch logins be integrated with my Active Directory environment?

Documentation on the steps necessary to perform Active Directory integration can be found our our Manuals & Tech Notes page.

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How do I disable the Advanced Search Option?

In order to hide the Advanced search options the settings.config file in the C:\Inetpub\wwwroot\WebSearch4 will need to be altered. Browse to the directory and open the settings.config file in notepad. Scroll down to the section shown below and change to value=y and save the file.

<!– “SimplifySearchForm” – Optional. Hides advanced search paramenters from the search form. Default value is ‘n’–> <add key=”SimplifySearchForm” value=”n” />

IIS will need to be restarted after making a change to the settings.config file.

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How do I sort my results?

To sort search results, select the column heading and click with the mouse. This will sort the column in ascending order. Click the column heading again to sort in descending order.

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How do I re-enable my Organization which has become disabled?

If the Organization is not accessed within a 30 day period it will become disabled. To re-enable the Organization you will need to have SQL Server Management Studio Express or Enterprise Manager installed. Open SQL Server Management Studio Express or Enterprise Manager and connect to the SQL database. Select the + sign next to Databases and then the + next to the WebSearch4 database. This will display a list of the tables. Select the table dbo.client, right click and select open table. The table will display in the right hand pane. In the status column next to the Organization you will need to change the – to a + sign. Close the Management program and restart IIS.

If you wish to expand the number of days before the Organization expires you may change the setting in the settings.config file. To make this change, browse to the file settings.config located C:\Inetpub\wwwroot\WebSearch4 and open the file in Notepad. Scroll down to the section shown below and change to value=365 and save the file.

IIS will need to be restarted after making a change to the settings.config file.

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How do I re-enable a user who has become disabled?

By default, if a user does not access WebSearch within a 30 day period their account will become disabled. An administrator can re-enable a user by editing the user account within the WebSearch interface and selecting the ‘Enabled’ checkbox for the user.

If an administrator account has become disabled, you will need to edit the WebSearch SQL database. In order to do so, you will need to have SQL Server Management Studio Express or Enterprise Manager installed. Open SQL Server Management Studio Express or Enterprise Manager and connect to the SQL database. Select the + sign next to Databases and then the + next to the WebSearch4 database. This will display a list of the tables. Select the table dbo.user, right click and select open table. The table will display in the right hand pane. In the status column next to the User you will need to change the – to a + sign. Close the Management program and restart IIS.

If you wish to expand the number of days before the User expires you may change the setting in the settings.config file. To make this change, browse to the file settings.config located C:\Inetpub\wwwroot\WebSearch4 and open the file in Notepad. Scroll down to the section shown below and change to value=365 and save the file.

<!– “ClientExpireDays” – Mandatory. Amount of inactivity days before a user is expired–> <add key=”UserExpireDays” value=”30″ />

IIS will need to be restarted after making a change to the settings.config file.

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After installing WebSearch4, I launch the program from the shortcut and receive the error “Server Error in ‘/WebSearch4’ Application. Parser Error”. How do I fix this error?

This is usually an indication that the website is using the wrong version of .NET. Go to Start > Control Panel > Administrative Tools > Internet Information Services. Select the Default website, right click and select Properties. Select the ASP.Net tab and change the .NET to v2.0.

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After installingWebSearch4, I launch the program from the shortcut and receive the error “<% page language="'c#" inherits=WebSearch4.Migrated_index, WebSearch4_deploy" validaterequest="false"...>“. How do I fix this error?

This error is usually an indication that .NET v2.0 is not installed or it is not registered. To register .NET select Start > Run and type in cmd and select Ok. At the command prompt change the directory to c:\windows\Microsoft.net\Framework\v2.0.5072. Type aspnet_regiis –i at the prompt, which will result in messages displaying that .NET is being registered.

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How can I email my search results to another person?

From the Search results pane, select the documents to send and then select the Email button on the toolbar. Enter the recipient’s email address, add a description if desired and select ok.

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How do I view different types of documents returned in my search results in their native applications?

To view documents in their native application instead of the browser you will need to change the global MIME setting for the specific document type.  To change the setting, select Admin > MIME and the edit button next to the document type.  From the drop down for the Default Display select Native and then the Update button.

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How do I specify the settings for the SMTP server used by WebSearch?

There are two files in c:\inetpub\wwwroot\websearch4\ that the SMTP server needs to be identified. 

Open the web.config file and in the section <system.net>the following lines need to be edited to include the appropriate information for your SMTP server:

<mailSettings>
<smtp>
<network host=”mail.domain.com” port=”25″ userName=”User” password=”Password” />
</smtp>
</mailSettings>

Open the settings.config  file and in the <!– APP-SPECIFIC VALUES–> the following lines need to be added and edited to include the appropriate information for your SMTP server:

<add key=”SmtpServer” value=”mail.domain.com” />
<add key=”SmtpPort” value=”25″ />
<add key=”SmtpUser” value=”User” />
<add key=”SmtpPassword” value=”Password” />

Once these entries have been added, IIS will need to be restart for the changes to take effect.

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