“Archive Studio turned out to be a great solution for archiving our mountain of paper. It was a total package for an effective content management solution when we were ready to implement. I was able to take the software that we had been comfortable with using for a number of years and employ another component of the same software package for a workflow automation solution across the organization. Very little was needed in training or support to do so.
Our productivity is way up as a result, and our handling of patient records is much faster. With WebSearch, we can view a file through a browser instead of sending a bunch of inter-office mail all over the place. Document quality as a result is better, and nothing is lost due to human error or paper being shuffled between three or four buildings as it was before. The software requires minimal training to get users up and running, and there is so much less paper storage space needed at our facilities today. Additionally, maximizing the functionality of the Archive Studio Software Suite has been excellent for Treasure Coast with regard to HIPAA compliance.”
Chief Information Officer
Treasure Coast Hospice
“As a new reseller, I went in to the on-site reseller training knowing virtually nothing about DocuLex and – in two days – left with enough understanding to install and configure the software, and a comprehensive knowledge of how to present its extensive advantages to my clients and prospects. The instructors and staff were gracious and knowledgeable, and the discussion among the other attendees proved valuable as well. I am looking forward to attending again next year!”
Tech Services Coordinator
“Your Support Technician was patient and helpful and took care of everything needed. I have always been extremely pleased with the service I receive from Doculex.”
Rodli, Beskar, Krueger & Pletcher, S.C.
“As always, Chris with the DocuLex Support Team was terrific! I feel like he is almost one of us because he knows our system and he has been a wonderful support for 3 years. He was helpful and gave me good advice for going forward.”
Parker Hudson Rainer & Dobbs, LLP
“Archive Studio quickly differentiates itself from the competition. Not only does it carry a phenomenal price, everything’s included. The scan piece, the archive, workflow, email archiving and retention – all we need to know is how many users are needed. Our relationship couldn’t be better, it puts us in the position to be successful over the long haul.”
Superior Office Systems – Canon Dealer
We have been using the DocuLex software now for over a year. Not only is DocuLex a great document management software but the team behind it is very dedicated and skilled. Always ready to answer our questions, the DocuLex company have been true partners. Chris Houghton our regular support person is very knowledgeable and approachable and we find that this trait is common amongst the various personnel we have interacted with at DocuLex. The product is easy to use, has great features and easily configurable to meet our multiple needs. We believe as a company we have taken the right step towards our goal of becoming paperless and would have no hesitation in recommending DocuLex.
SouthMill Mushroom Sales Inc.
We’re enjoying the benefits of our system every day, and have been able to solve some problems that have plagued us for months, even years! The owners and managers think we’re geniuses for enacting such a dramatic turnaround, and just today I was named “Office Employee of the Month”. Also, I had a chance to speak to a potential DocuLex client last week. I was able to answer his questions about how we use the system and what it has enabled us to do. He noted that our company is a lot bigger than his, but I reminded him that we were small only a couple of years ago and we could never have reached this position if we were still relying on paper filing systems.
Director of Documents Management/Motion Graphics
Allied Wire and Cable
I really appreciate your new Customer Refresher Webinars. Even learning one little function – adding a note to a file – has been REALLY important to enhancing our services. Looking forward to the next one!
Amy S. Doria, B.A., M.B.A.
Director of Operations
I want you to know that I’ve always received excellent support from DocuLex. I wish more vendors support teams were as good. My life would be much happier.
Microsoft Registered Partner
Microsoft Small Business Specialist
Chris Mckinney Consulting
I do appreciate the assistance the support group has given to date. They were excellent during the last class and assisted with each issue. The real good news is the students got to see real live support from a great group. They all were very pleased with the support we received. That is a great value to them as from time to time they know the support will be there for them, when they need it. Great Job.
Advanced Technology Education and Training Consultant
Before the DocuLex solution, Ernst & Young averaged 15 hours per week scanning and categorizing documents specific to tax compliance. Since installing Archive Studio, the team can do the job in 15 minutes. Each week we scan approximately 2,500 to 5,000 documents and DocuLex simplifies the document management process. It used to take a team of offshore resources to break out the scanned documents into folders and categorize them. The new Archive Studio solution does it automatically, allowing us to divert these resources into other relevant areas of our business.
Technology Manager | Business Incentives and Credits
Ernst & Young
I just wanted to pass along to you how pleased I am about working with DocuLex and its employees!
I have worked with a lot of vendors and yours is one of few that I have never had bad experience with, anytime I call to your office my questions and or concerns are attended to promptly and with complete professionalism, I have worked in some capacity with the following individuals and each should be commended on a job well done, Lori Chalker, Julia Given, Craig Ratcliff, Sean Jacobs, Chris Houghton, & Betsy White, each are great people and really know how to provide exceptional customer service.
Michael C Hageman
Document Solutions Engineer
ASI Business Solutions
This is a testament as to why I continue to embrace your company and product. In today’s IT world where companies are quick to off-shore support, you and your team buck the system. One of my selling points of your product is the openness of the staff and the ability to contact the right person in your organization in a reasonable timeframe, and you proven this time and again.
Eugene McDonough, CDIA
Topp Business Solutions
Law firms are struggling with how to control sensitive documents in a centralized and compliant way, while providing flexibility and anywhere access for today’s mobile professionals.
Archive Studio 4 utilizes the power of the Microsoft platform, integrating with SQL Server 2005 and SQL Server Express, while also letting users take advantage of newer Web 2.0 technologies to access documents via the Internet from any location.
Director of Business Development for Microsoft’s U.S. Professional Services Group
By integrating the DocuLex software, we are able to ensure that all documents are available and readable to anyone that needs to review them.
The Archive Studio solution allowed us to make use of our existing scanning equipment, with relative ease. The combination of Goby Capture and WebSearch enables us to quickly and accurately retrieve our electronic documents.
We have found the software to be intuitive, reliable and fast. As a result, we have been able to tackle a lot of the back-file conversion that we did not anticipate getting to for quite some time.
Director of Support Services
Just a note to thank you for the professionalism, patience and efficiency on the install and training of Archive Studio.
There was one or two hurdles but you guys seemed to have come up with a creative solution for each one of them, and I know that took some imagination and persistence.
I have no doubt that I’ll have some questions going forward, but I just wanted to express my appreciation on all fronts.
Sergio, thank you for sitting tight during the six months that I pinged you for answers and demos regarding the product.
Yahoo! Media Group
Please let Ms. Carlson know that her “always helpful” assistance played a key part in our decision to add more workstations.
King and Spalding
We use DocuLex with the Ricoh IS450DE. Features include OCR, electronic Bates numbering, load file creation (ASCII, Concordance, IPRO, JFS, Summation, Opticon, to name a few), coding, document breaks with slip sheets, export to single or multipage tiff, pdf, etc.
Their technical support is outstanding. Tony Walling and Sean Jacobs are very knowledgeable and go the “extra mile” to assist you. I highly recommend the products they offer.
Practice Support Specialist
I am a Certified Records Manager and the firm’s records manager for the largest law firm in Detroit. I moved our scanning system from Detroit to Kalamazoo for a large project and the computer went south on me. I ended up building another computer. For several days I had multiple calls with Sean in the support group.
I have worked with many software support groups in my 20 plus years in records, but your group really stands out!! They know their products, but more importantly they are concerned with the customer’s needs. DocuLex provides what is needed, when it is needed.
You are to be congratulated on having such an excellent group.
John Colosimo, CRM
Discovery Cracker has helped us expand our business greatly – it’s a tremendous product! And I also want to let you know that your Tech Support department – YE and Marcia in particular – have been outstanding.
Tim S Kaufeldt
Scarab Digital Imaging
As we embark upon the next step in our relationship and the addition of our Electronic Discovery services, I just wanted to take time out to thank you again for the support you and your team have provided us. Who would have thought a little over 2 years ago that we would have transformed a rapidly growing traditional copy company into a technology operation producing literally millions of images each month? I want to thank you and your team for playing such a big part in our achieving these milestones.
I believe that you have been a great partner for us, providing a solid imaging platform, as well as tremendous flexibility, as we’ve scaled our operations. You have also mentored us and held our local leaders’ hands a good bit along the way, and for that I am deeply indebted. I also want you to know that we’re winning projects and cultivating stronger relationships as a result of some of the powerful functionality you’ve built into DocuLex-namely the mark detection sheets, which I personally love and which we lead with at every opportunity.
James K. Wagner, Jr.
Chief Operating Officer
Document Technologies, Inc.
For the past three years, I have been using DocuLex for scanning, quality control, image endorsement, pdf conversion and printing. After working in a non-DocuLex environment for the previous five years, I was apprehensive about moving to doculex. After the first two weeks of using DocuLex, I was amazed at the flexibility the software offers.
The customer service provided by DocuLex is excellent. Tony Walling, our Technical Support Representative, is just an email away if I need assistance. Tony is knowledgeable and responds quickly to our questions. With each question I ask Tony, I learn one more thing about the potential of using doculex for scanning.
Tim Watters, IKON
Printing, with DocuLex software to our OCE’ printer is working fine. Thank you so much for the assistance and dilligence of your technical support department. It is GREATLY appreciated. Now if you could just call all my other vendors and give them Customer Service lessons, I’d be a very happy guy. Thanks again, and have a great day.
AFH Services, Inc.
“DocuLex’s PDF Capture document imaging software is a solid fit with our information management system, providing an easy-to-use interface with capabilities suiting our Tax Compliance data sharing and archiving needs. PDF.Capture provides a manageable deployment of document imaging capability on multiple workstations over our North American network.”
“DocuLex’s technical support staff has made the transition into PDF.Capture a smooth, pleasant experience for our offices.”
Mr. Yuki Uchida – Ricoh USA Corporation
“DocuLex provides an attractive document capture software product in PDF.Capture, a wholly compatible ‘front-end’ to Ricoh’s image communication product portfolio. DocuLex’s corporate and reseller support is superior in the industry, as is their technical support for product users – all complementary to Ricoh’s offerings.”
Manager of Solutions Marketing
Ricoh Office Solutions Group
“DocuLex’s Capture and PDF.Capture document capture program are the perfect front-end utilities for the iCONECT database/repository system. Law firms and corporate legal departments will be able to have documents scanned from anywhere in the world and then create a searchable document databases in minutes.”
“Using the PowerFlow module from DocuLex, authorized users anywhere in the world can scan directly to the iCONECT Web server using DocuLex Scanning Software. DocuLex’s Capture & PDF Capture captures PDF and TIF images along with OCR and file data. Desktop scanning equipment, digital copiers, and production scanners can all create DocuLex projects for integration to iCONECT. Simply select a project, and click on Send to iCONECT.”
“We were very pleased with the results of DocuLex PDF-it. The recognition of our documents was faster than any other application we have tested to date. It is about time someone brought the creation and recognition of PDF files into a production environment. Thank you DocuLex!”
AT&T Corporate Legal
“We had established a high volume scanning operation using TIFF images on CD’s, our customers at Kennedy Space Center were now demanding a more sophisticated product.” We needed a file format that was intelligent with search capability, would print over network printers, and could be used in a wide range of document management systems at a reasonable cost. After intensive searching over the internet and trade shows we found what we needed right at home in Florida. DocuLex software met all our requirements and exceeded our expectations by providing an image capture software that output intelligent PDF (image + text). The training and technical support have been another big plus in dealing with the company. The company I work for is known for providing innovative solutions and DocuLex has certainly helped us provide that at Kennedy Space Center.”
Mr. Frank Kiep – InDyne, Kennedy Space Center
“Ricoh Canada is pleased to continue offering DocuLex PDF.Capture and PDF.Capture Lite as workhorse, standalone products, but also strategically as an integral component to our Digital Document Management solutions, including Instant Document Management in a Box, Intra.doc! and Xpedio Content Management. Ricoh Canada believes in delivering complete solutions, and our production scanners deserve production-quality software”
Mr. Lew Jacobs – Ricoh Canada Corporation
“The Kyocera Mita/DocuLex PDF.Capture/Search solution is ideal for our for law firm client. The program’s easy-to-use and provides all the capabilities their firm needed to conveniently transform their paper document flow into a space and time-saving electronic document environment for archival capability, while enabling them to print the electronic documents as needed via the KM4530.”
Mr. Robert Fisher- Impact Networks